{"id":83,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T20:13:42","guid":{"rendered":"http:\/\/localhost:8888\/test\/?page_id=545"},"modified":"2017-02-10T11:42:57","modified_gmt":"2017-02-10T19:42:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/itsallcolor.com\/?page_id=83","title":{"rendered":"FAQ"},"content":{"rendered":"\n\t<div id=\"col-1517083272\" class=\"col medium-6 large-6\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\r\n<p style=\"text-align: center;\"><div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >Our Frequently Asked Questions<\/span><b><\/b><\/h3><\/div><\/p>\r\n<div class=\"accordion\" rel=\"\">\r\n\r\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Returns<\/span><\/a><div class=\"accordion-inner\">\r\nThere are two different \u2018returns\u2019 that we\u2019d like to address \u2013 when the order is returned to us by the carrier, and when the order is returned by you \"the customer\".<br>\r\n<br>\r\n<strong>Returned by the shipping carrier<\/strong><br>\r\n<br>\r\nThe first is when an order is being returned to us by the carrier because they were not able to deliver the items to the provided address. Most commonly it\u2019s referred to as the \u2018wrong address\u2018. It happens if you provide an address that is considered insufficient by the courier. Be extra careful with apartment numbers and zip codes! Don\u2019t leave them out and double check the digits.<br>\r\n<br>\r\nAnother reason items are returned to is that they were \u2018unclaimed\u2019. If you do not collect the item at the local post or a different pickup location, it will be returned to It's All Color. In most cases the shipment will be returned to our facility as it is the default return address.<br>\r\n<br>\r\n<strong>Returned by the customer in it's original condition<\/strong><br>\r\n<br>\r\nIf you're not satisfied with your purchase for any reason, you're welcome to return it.\r\nYou have 60\u00a0days from when the item was ordered to make a return in it's original condition. Here is how you return your item.<br>\r\n<br>\r\n1. head to the return authorization page with in your \"My Account\"<br>\r\n2. place your item(s) in the reusable shipping bag or box<br>\r\n3. tape the shipping label to the outside of the package<br>\r\n4. if you live in Canada \u2013 find a FedEx Ground location. if you live in the US \u2013 find a Fedex Ground location or a USPS<br>\r\n5. once we receive your package we will refund you within seven business days (we'll email you when this transaction has taken place)<br>\r\n<br>\r\nHeads up!<br>\r\n\r\n\u2022 product must be unwashed and unworn<br>\r\n\u2022 hangtags must be attached<br>\r\n\u2022 proof of payment must accompany each product at time of return<br>\r\n\u2022 we must receive the product within 60 days of the delivery date or purchase date<br>\r\n<br>\r\nJust click the button below, login to your account, fill out your details and let us know why you'd like to return your order.<br>\r\n<br>\r\n<a href=\"http:\/\/itsallcolor.com\/my-account\/return-authorization\/\" target=\"_self\" class=\"button white is-outline\"  >\n    <span>Return Authorization<\/span>\n  <\/a>\n\r\n\r\n<\/div><\/div>\r\n\r\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Damaged items<\/span><\/a><div class=\"accordion-inner\">\r\nIf you receive a damaged item, not to worry. There are a handful of reasons why that might have happened. A manufacturer\u2019s error, item was damaged during shipping or perhaps it has been a fulfillment error. We will always take full responsibility. If you receive a damage product, please provide photos of the damaged product and the packing slip. Our customer support will be able to get back to you quickly and efficiently when you attach these photos to the official problem report.\r\n\r\nYou have 60\u00a0days from when the item was ordered to make a return in it's original condition. Here is how you return your item.<br>\r\n<br>\r\n1. head to the return authorization page with in your \"My Account\", fill out the form, and let us know if you would like a replacement or a refund<br>\r\n2. place your item(s) in the reusable shipping bag or box<br>\r\n3. tape the shipping label to the outside of the package<br>\r\n4. if you live in Canada \u2013 find a FedEx Ground location. if you live in the US \u2013 find a Fedex Ground location or a USPS<br>\r\n5. once we receive your package we will send you a replacement or refund you within seven business days (we'll email you when this transaction has taken place)<br>\r\n<br>\r\nHeads up!<br>\r\n\r\n\u2022 product must be unwashed and unworn<br>\r\n\u2022 hangtags must be attached<br>\r\n\u2022 proof of payment must accompany each product at time of return<br>\r\n\u2022 we must receive the product within 60 days of the delivery date or purchase date<br>\r\n<br>\r\nJust click the button below, login to your account, fill out your details and let us know why you'd like to return your order.<br>\r\n<br>\r\n<a href=\"http:\/\/itsallcolor.com\/my-account\/return-authorization\/\" target=\"_self\" class=\"button white is-outline\"  >\n    <span>Return Authorization<\/span>\n  <\/a>\n\r\n\r\n<\/div><\/div>\r\n\r\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How long does it take for my order to be processed?<\/span><\/a><div class=\"accordion-inner\">\r\nYour order is printed \"on-demand\", so we'll create your order in 2-7 business days. Then add the extra time for shipping, which depends on where we are shipping to. We are located in Los Angeles, California, and we're super close to all of the big LA wholesale factories, this means that it's easy and fast to keep stocked, and minimizes your wait time.\r\n<\/div><\/div>\r\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Which payment methods are accepted in the Online Shop?<\/span><\/a><div class=\"accordion-inner\">\r\nWe accept PayPal, Visa, Mastercard, Discover, and AMEX.\r\n<\/div><\/div>\r\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What tracking options are there?<\/span><\/a><div class=\"accordion-inner\">\r\nAll orders that are delivered within the United States by USPS have full tracking available. We will send your your tracking number via email, once your order is shipped, as well as, a link where you can follow the status of your order. For international orders, full tracking will only be available for orders sent through International Priority, which costs a bit more. <\/div><\/div>\r\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Where can I find the tracking information for my orders?<\/span><\/a><div class=\"accordion-inner\">\r\nAll tracking numbers will be found in the shipping notification emails that we send out, as well as on your \"My Account\" dashboard.\r\n<\/div><\/div>\r\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How are shirts packed?<\/span><\/a><div class=\"accordion-inner\">\r\nEach shirt is individually folded and packed into their own poly bag and then package into poly mailers for shipment. <\/div><\/div>\r\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How do you package frames?<\/span><\/a><div class=\"accordion-inner\">\r\nFrames are first wrapped in tissue paper to protect them from scratches. Next they are wrapped in a layer of adhesive bubble wrap. Finally they are wrapped once again in a thicker more durable bubble wrap, adding extra protection during shipment. <\/div><\/div>\r\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How are your products packaged for shipment?<\/span><\/a><div class=\"accordion-inner\">\r\nBecause of the variety of product we fulfill, we ship each item accordingly based on their dimension requirements. Generally posters are shipped in kraft tube boxes with plastic end caps ensuring protection during shipment. Frames and canvases are usually shipped in corrugated boxes ranging in the dimensions of 26x20x18\" to 28x5.5x38\" depending on requirements. <\/div><\/div>\r\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>My order has been sent, why don't I see the tracking info?<\/span><\/a><div class=\"accordion-inner\">\r\nYour order has been sent, but sometimes it takes up to 48 hours for tracking info to show up in the USPS tracking system. <\/div><\/div>\r\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Why did my transaction fail?<\/span><\/a><div class=\"accordion-inner\">\r\nDon't worry! It happens sometimes. Transaction can be declined for several reasons.\r\nThe usual culprits are:\r\nIncorrect credit card number or expiration date\r\nInsufficient funds\r\nIf you are outside the US, some credit card companies will reject international charges\r\nThe customer's bank or credit card company was having technical issues when the order was processed\r\nIf you made a large number of online purchases within a short period of time, some banks will reject some of the charges as a fraud prevention measure. <\/div><\/div>\r\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>If I chose the FedEx shipping rate in checkout, do you also ship that order faster?<\/span><\/a><div class=\"accordion-inner\">\r\nYes, we do! All FedEx orders are automatically bumped to the top of our fulfillment queue to assure best possible fulfillment time. <\/div><\/div>\r\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Does FedEx ship to PO Boxes?<\/span><\/a><div class=\"accordion-inner\">\r\nNot really, they don't ship to US based PO Boxes, but will ship to some international PO Boxes. We will not return a FedEx shipping rate if an address of US based PO box is entered. <\/div><\/div>\r\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What technology is used to print on t-shirts (and any fabric product)?<\/span><\/a><div class=\"accordion-inner\">\r\nWe use the Direct to Garment (DTG) method of printing. That means we can create photo-quality prints, and that the amount ordered doesn't affect the price. We use the Brother GT 381 printer. <\/div><\/div>\r\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How durable is the printed artwork on the shirts?<\/span><\/a><div class=\"accordion-inner\">\r\nOur experience shows us that our shirts are just as durable after repeatedly washing and drying as any other screen-printed t-shirt. <\/div><\/div>\r\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What inks are you using for printing apparel?<\/span><\/a><div class=\"accordion-inner\">\r\nOur apparel is created with the latest in garment printing technology and our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable.\r\n\r\nWe\u2019re using CPSIA (Consumer Product Safety Improvement Act) compliant inks which are needed when printing on children's wear 12 and below. <\/div><\/div>\r\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Are your products eco-friendly?<\/span><\/a><div class=\"accordion-inner\">\r\nAll our shipping products are either 100% recyclable or fully biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content. <\/div><\/div>\r\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":45,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-83","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/itsallcolor.com\/index.php?rest_route=\/wp\/v2\/pages\/83","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itsallcolor.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/itsallcolor.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/itsallcolor.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/itsallcolor.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=83"}],"version-history":[{"count":3,"href":"https:\/\/itsallcolor.com\/index.php?rest_route=\/wp\/v2\/pages\/83\/revisions"}],"predecessor-version":[{"id":3029,"href":"https:\/\/itsallcolor.com\/index.php?rest_route=\/wp\/v2\/pages\/83\/revisions\/3029"}],"up":[{"embeddable":true,"href":"https:\/\/itsallcolor.com\/index.php?rest_route=\/wp\/v2\/pages\/45"}],"wp:attachment":[{"href":"https:\/\/itsallcolor.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=83"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}